Professional Services
Your Needs Come First
One size does not fit all when it comes to implementing fleet management solutions - your business has specific needs and goals. To make your goals a reality, you need experienced professionals that understand your needs and make them a priority. Whether you require a full range of support from project engineering through to training and customer support, or choose to manage some aspects yourself, our Professional Services team is committed to building a tailored solution to meet your needs.
The Professional Services Group is comprised of experts in Solutions Engineering, Project Management, Installation, Field Services, Training and Customer Support.
Solutions Engineering
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Customized Solutions for your Fleet Management Needs
Our international engineering consultants have years of experience in tailoring GPS Tracking Solutions to unique customer specifications. From initial requirements definition to software delivery, testing and implementation, YemenTrack Professionals will work along with your operations and IT staff to ensure the delivered solution meets your business requirements and optimizes the performance and ROI of the system.
Our solutions engineering process begins by performing a thorough assessment of the critical factors driving the decision to implement a fleet management system. Analysis of your needs and goals guides every aspect of system design and helps identify the elements of custom reports, interface features and mapped data integration. Our engineering consultants are experts on integrating Telematics, API solutions, and mobile applications.
- Business solution design
- Custom report design and development
- Map Explorer interface API consulting and support
- In-vehicle Telematic interface development
- Custom map data integration
- Mobile application consulting, design and development services
Installation
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Experienced Technicians. Outstanding Customer Service.
Reliable installation of your YemenTrack LMUs and peripheral accessories is the key to the realizing the immediate and ongoing benefits of your fleet management solution.
We manage an international network of qualified installation professionals who will ensure your hardware is installed correctly, efficiently, and with minimal interruption to your operations.
Our Installation Team uses only the best technicians to work on your vehicles, guaranteeing a reliable, quality installation every time, so you can:
- Easily add new equipment to your network
- Gain faster deployment of your fleet
- Know your installation is completed on-time and on-budget
Field Services
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Leave the Maintenance to Us
Focus your valuable time and energy on your core business, while leaving the maintenance and repair of your YemenTrack LMUs and peripheral accessories to us.
YemenTrack can offer our customer a full field support contract to manage field repairs in order to keep your assets on the road. Our field services team will manage your installations and repairs when and where you need them, using either customer owned or YemenTrack provided spare equipment.
- Keep your fleet on the road to maximize revenue generation
- Reduce repair time
- Reduced management time in organizing field repairs and spares logistics.
Training
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Improved Job Performance - Going Beyond System Knowledge
YemenTrack's Certified Training Programs are designed and facilitated by specialists with good experience in dispatcher and driver training and job performance. Our proven method of performance-based training is customized to your needs and focuses directly on the tasks and real-world scenarios your employees encounter on a daily basis. The result is knowledgeable, safety conscious fleet managers, system administrators and vehicle operators.
Participants master data analysis, time-saving techniques and best practices to maximize fleet efficiency and improve your bottom line.
Training benefits and skills include:
- Learn to accurately analyze and store business data
- Lower vehicle maintenance costs with proper management of maintenance tasks
- Reduce fines, penalties and insurance claims
- Adhere to safety standards resulting in fewer accidents and reduced risks to driver safety
- Improve communications with drivers and streamline driver log processing
Project Management
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Managing Resources. Meeting Timelines. Ensuring Success.
Expert Project Management is critical to the successful installation of Vehicle Tracking and Telematics solution. At all phases of the project - from engineering, offshore manufacturing, testing, installation and roll-out - the project management team is responsible for planning, project reviews, status updates and customer communication.Missed deadlines, lack of planning and incomplete processes are just a few of the things that can put your project over budget and your assets at risk. Our project management team works for you - driving the personnel, activities and milestones critical to your project's success.
Our project management team works with you to:
- Clearly identify decision-making routes and processes
- Control project deadlines, costs, and resources
- Identify and manage risks and deliver projects successfully
- Ensure projects are completed on time and on budge
Customer Support
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Committed to Excellence in Customer Service
Our customer support team is here when you need them - troubleshooting and repairing issues to your satisfaction and minimizing interruptions to your operations.
In addition, our Customer Support Professionals offer optional administration and support services to reduce costs and maximize the efficient use of your Map Explorer system.
- Driver and dispatcher administration
- Locator activation and deactivation service
- Over the air software and configuration updates
- Urgent installation support
- Archive data restore and report generation
- Custom form and configuration development